TERMS
AND
CONDITIONS
AND
CONDITIONS
1. GENERAL
1.1 Welcome to the www.littleowl.tours website terms and conditions. These terms and conditions apply to all purchases made through Little Owl whether online or offline. Little Owl organizes tours in Athens, Greece through this website (www.littleowl.tours).
1.2 Before booking any tour, we encourage you to read these terms and conditions carefully. By using www.littleowl.tours for booking a tour, you automatically accept the terms set out below and confirm that you have fully understood and have agreed to all of them.
1.3 Unless otherwise stated, purchases made through www.littleowl.tours are subject to these terms and conditions. In all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
1.4 If you have comments about your tour, you should make them to the company. Little Owl (Reg. Nr. 149445709000) Aidiniou 11, 18533 Piraeus, Greece.
2. TERMS OF USE
2.1 All use of the website www.littleowl.tours is on the terms and conditions stated on this website. If you do not agree to these conditions stop using the website immediately. If you do not agree to be legally bound by all the following terms and conditions, please do not access and/or use www.littleowl.tours.
2.2 Little Owl may change these terms and conditions at any time by posting changes online. We recommend to review these terms and conditions regularly to ensure you are aware of any amendments made by Little Owl. Your continued use of www.littleowl.tours after changes are posted means that you agree to be legally bound by these terms as updated and/or amended.
2.3 It is prohibited to copy, reproduce, post, transfer, resell, or otherwise use the content of www.littleowl.tours in any way except for personal, non-commercial use. Any other use of www.littleowl.tours’ content requires written permission of Little Owl.
3. PARTICIPATION
3.1 Participants know and agree that they participate in the tours at their own sole risk. Participant fully understands all risks associated by joining Little Owl’s tours including for example exposure to unfavorable weather conditions, injuries (e.g. those arising out of self-inflicted accidents, other participants, cars, bicyclists, Segway, e-scooters and the like) and death.
3.2 Joining a tour requires a minimum physical condition. Participants should be able to walk uphill or climb stairs. The state and conditions of some streets may present accessibility difficulties. Public areas may not be accessible to persons with special needs. Please inform us in advance if you have any physical limitations.
3.3 Little Owl will not be liable for the personal safety of participants. For their own safety, all participants are obliged to obey the directions and instructions of the tour guide. However, each participant shall be fully responsible for his/her personal health, medical needs and safety.
3.4 Children under 18 years old must be accompanied by an adult.
3.5 Participants should arrive at the scheduled starting time and meeting point of the tour as indicated on their voucher. It is recommended that participants arrive 10 minutes before the tour starts.
3.6 If a participant is late at the meeting point of the tour, it will be considered as a no-show.
3.7 Should the participant fail to arrive or arrive late at the starting point or during the tour, the tour will not be delayed in order to wait for the participant and then no liability can be accepted.
3.8 When a participant decides to interrupt the tour and leave the group, even on grounds of force majeure, he/she shall not be able to claim any compensation. Little Owl may not be held liable and any relevant costs shall be borne by the participant.
4. RESPONSIBILITIES
4.1 Participants shall be responsible for the actions of underage persons they accompany and they shall supervise them continuously during the entire tour as to their safety and behavior.
4.2 Participants are responsible for having valid travel documents (passport, ID, etc.) with them on the tours. Little Owl shall have no liability in this respect.
4.3 Identification documents for children under 18, and seniors over 65 must explicitly state their date of birth.
4.4 Students should be able to show their student ID with valid date on the day of the tour.
4.5 Participants are required to be extremely careful with the objects exhibited and other objects to be found in the sites and museums visited as well as respect and fully comply with the specific requirements applicable thereto.
4.6 Participants shall be exclusively responsible for taking care of their personal belongings. Little Owl shall not be liable for any loss or damage to personal belongings.
4.7 Participants are advised to wear comfortable walking shoes as the surface can be slippery.
4.8 Participants are advised to bring a bottle of water, sunscreen, and a hat/ cap.
5. BOOKING
5.1 Online bookings can be made up to 12 hours before the starting time of the tour.
5.2 Tours are only guaranteed when it has been paid in full. Upon successful completion of payment, customers will receive a confirmation and personalized Little Owl voucher via e-mail. This document must be saved as proof of purchase and be presented on the day of the tour.
5.3 Participants are advised to check the details of the booking carefully and should immediately notify Little Owl in case of any errors or omissions.
5.4 Changes may be made up to 4 days prior to tour date without any extra costs.
5.5 Little Owl does not charge an amendment fee for changing dates of an existing booking, as long as the request is received in written at least 4 days prior to the scheduled tour and providing other dates are available.
6. PRICES
6.1 Prices shown on www.littleowl.tours are per person unless otherwise mentioned. Prices are subject to change without notice.
6.2 Prices are subject to change, until the booking has been confirmed.
6.3 Prices do not include (unless stated otherwise) – personal expenses, travel insurance, transportation, food and beverages, and gratuities.
6.4 Tour prices do not include entrance tickets. The amount of the entrance tickets should be paid in cash on arrival on the day of the tour.
7. PAYMENT
7.1 Little Owl accepts payments by credit cards, PayPal, iDEAL and Bancontact. Only the payment methods stated on the website shall be accepted. The customer’s credit/debit card details shall be used in this case to secure the booking.
7.2 Full payment is required at the time of booking.
8. INSURANCE
8.1 Little Owl does not include personal, travel or health insurance in the offered tours.
8.2 Each individual participant hereby agrees that Little Owl and its representatives have no liability for loss, damage, delay, inconvenience, any injury, accident, or direct or consequential loss.
9. CANCELLATION BY PARTICIPANTS
9.1 Cancellation requests must be submitted in writing only via email to [email protected] and are valid when Little Owl confirms in writing.
9.2 The cancellation charges are based on the cancellation date, which is the date on which the cancellation request is received and confirmed by Little Owl.
a) Cancellation more than 4 days before the starting time of the tour: Full refund minus processing fees (PayPal, credit card, etc).
b) Cancellation between 96-24hrs before the starting time of the tour: 50% refund minus processing fees (PayPal, credit card, etc).
c) Cancellation less than 24hrs before the starting time of the tour or no show: No refund.
10. REFUNDS
10.1 In case of a refund, please note that Little Owl processes all refunds 4 weeks after the cancellation date. Processing fees are kept, if you cancel the tour. If the tour is cancelled by us, no commission is kept.
10.2 We cannot grant any refunds which are requested more than 30 days after the completion of the tour.
11. CANCELLATION BY LITTLE OWL
11.1 In the event that a tour did not run due to unforeseen circumstances, for example strikes, riots, accidents, civil disturbances, acts of governments or other authorities, epidemics, earthquakes, weather conditions, fires, toxic pollution or any other situations beyond Little Owl’s control, Little Owl will offer either an alternative tour, or a new date for the tour that was cancelled. In case neither of the previous options is applicable, the total amount of the tour, minus processing fees will be refunded.
11.2 In case of a cancellation by Little Owl, Little Owl shall not be held liable for any other expenses, including airline ticket costs or other personal expenses incurred by customers.
